EP04.02 - Community Information Management - a Collaborative Cross Sector Solution 
e-Health ePoster Library. Wilkie J. Jun 7, 2016; 131555; EP04.02
Jennifer Wilkie
Jennifer Wilkie
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Purpose/Objectives: The use of healthcare analytics to improve care delivery has led to an increased importance to be placed on the ability of Health Service Providers (HSPs) to collect and analyze data. As central points of data collection client management systems (CMS) are integral components of the effort to leverage healthcare data to improve the quality and efficiency of care. Community HSPs had expressed significant challenges with their current systems and were looking for a change. The TC LHIN through Reconnect Mental Health Services began the Community Information Management project in 2013 to explore these challenges and identify a collaborative approach to moving forward. Methodology/Approach: The project team has embraced an innovative 'made in community' approach throughout the process to ensure engagement with the sector throughout this initiative. This approach has included: Forming a sector working group and specific procurement committees to lead the discussion and develop a collaborative approach to requirements gathering Conducting sector-wide focus groups and surveys to facilitate the development of a CMS notional model Completing a Request for Information (RFI) to validate the findings and notional model Completing a Request for Proposal (RFP) to select a vendor that meets the sector identified notional model cross sector Finding/Results: While many HSPs currently experience significant challenges with their CMS and the collection of data, several of these challenges are common cross-sector. During the requirements gathering phase it became obvious, that although the sectors are different, the needs a similar. A 'Notional Model' was developed to outline an ideal software solution that would meet the diverse needs of the community sector. Through the RFI process it was confirmed that there are several CMS applications that could utilize a modular approach to meet the identified challenges across the three sectors. Group procurements for a single software solution have been attempted in the past, however they have been sector specific. Based on the findings of the RFI, it became evident that it is possible to have a single solution. The decision was made to complete a collaborative RFP. Conclusion/Implication/Recommendations: The success of the project to date has been a result of a high degree of community engagement throughout the initiative, which has greatly facilitated the procurement of a solution that meets many of the needs identified across the three sectors. Beyond the improved ability to collect and analyze information with the implementation of TREAT, participation in this group procurement has several additional benefits to HSPs including the following: Ability for HSPs to leverage the significant work that has gone into the procurement process including requirements gathering and pre-negotiating the contract term, conditions and pricing; Use of project support resources throughout the implementation process, reducing reliance on existing resources; Ability to participate in governance framework and future software roadmap discussions The project team will continue to use a similar approach of collaboration and engagement with HSPs to ensure that the implementation of the CMS meets the overall project objectives of addressing the current and future challenges for data collection and analysis within the Community Sector. 140 Character Summary: Through a community driven approach, the CIM project identified challenges, developed a model and completing a multi-stage procurement process to select a vendor.
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